Resolve turns chaotic ticket queues into triaged, owned workflows — before the second reply. Built for support teams who refuse to start Monday in the dark.
Monday morning.
127 unread tickets.
Zero owners.
Your team is reactive, not strategic. Every surge creates a new backlog. Every escalation means someone loses sleep. The queue never actually hits zero.
With Resolve, your queue is triaged, owned, and on-track before the second reply.
Every ticket gets an owner, an SLA clock, and a resolution path — automatically.
Four capabilities.
One command center.
Not a screenshot. Not a marketing mockup. This is the actual interface — watch it work.
The right ticket finds the right agent in under 3 seconds.
Resolve reads ticket content, urgency signals, and agent capacity simultaneously. No manual triage. No guesswork.
See it in your queue→Your best agent's instincts, available to every agent.
Context-aware draft replies trained on your resolved tickets. Agents approve in one click — or edit and send in two.
See it in your queue→"My team can't export reports — we have a board presentation in 2 hours and nothing is working. This is unacceptable."
"Hi [Name], I completely understand the urgency — I'm escalating this to our engineering team right now and have set a 30-minute resolution target. I'll send you a direct status update every 15 minutes until this is resolved. Would a temporary workaround using our API export help for the next 2 hours?"
No ticket slips through. Every breach is caught before it happens.
Configurable SLA tiers with escalation paths. When a ticket is 30 minutes from breach, Resolve acts — not you.
See it in your queue→Know which customers are about to churn before they say it.
Real-time NLP scoring on every message. Frustrated customers surface automatically — before the angry tweet.
See it in your queue→"Finally, someone who actually fixed it."
9.2"Third time I've had to explain this."
2.1"Quick response, appreciate it."
8.7By The Numbers
Measured in queues cleared, not features shipped.
We went from drowning in Monday morning queues to having every ticket triaged and owned before 9 AM. The routing alone saved us from two customer churn events in the first month.
Holiday surge used to mean my ops team working weekends. Last Q4 with Resolve, we handled 3x the volume with the same headcount and actually hit our SLAs.
Your queue deserves
a command center.
Load your current ticket queue into a guided demo. Resolve triages it, assigns owners, and shows you what Monday morning could look like — in under 4 minutes.
No credit card · No setup · Works with Zendesk, Intercom, Freshdesk, and custom queues